Privacy Policy – Nurture & Rise

Effective date: 19/08/25

At Nurture & Rise, I am committed to protecting and respecting your privacy. This policy explains how I collect, use, and store your personal data when you work with me, book services, or complete my intake forms.

1. Who I Am

Nurture & Rise is an infant consultancy service based in London. I provide postnatal support, maternity care, and gentle sleep consultancy for families with babies 0–12 months.

Data controller: Victoria Hautbout
Contact: +447759 881706

2. What Information I Collect

I may collect the following information when you make an enquiry, book a service, or complete my intake forms:

  • Contact details (name, email, phone number, address)

  • Baby’s details (name, date of birth, health/feeding/sleep history relevant to the service)

  • Family information (household members, routines, concerns)

  • Payment information (processed securely via third-party providers — I do not store card details)

  • Communication records (emails, WhatsApp messages, voice notes)

3. Why I Collect This Information

Your information is collected for the following purposes:

  • To deliver my services safely and effectively

  • To prepare tailored sleep plans and maternity support

  • To communicate with you during and after our work together

  • To process payments and manage bookings

  • To meet legal, tax, and insurance obligations

4. How Your Data Is Stored

  • All digital records are stored securely on password-protected devices and platforms (Google Drive, Gmail, WhatsApp).

  • Intake forms and sleep plans are kept for 7 years (in line with professional record-keeping guidance).

  • After this period, data is permanently deleted.

5. Sharing Your Information

  • I will never sell or share your data with third parties for marketing.

  • I may share information if required by law (e.g. safeguarding concerns).

  • I may use anonymised case examples for professional supervision or training, but no identifying details will ever be shared without consent.

6. Your Rights

You have the right to:

  • Access the data I hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data (where legally permissible)

  • Withdraw consent for me to store non-essential information

7. Contact

If you have any questions about this policy or how your data is handled, please contact me:

📧 hello@nurturerise.co.uk
📞 +447759 881706

If you are not satisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).